Refunds

As the majority of our products are made to order, we unfortunately cannot accept returns, exchanges or offer product refunds.

If your order includes a stock standard digital product that has been delivered to you digitally then it will not be possible to make a refund on this product.

Cancellations may only be considered, authorized and processed if your order and product manufacturing process has not begun.

Pre-authorized refunds may incur a minimum 15% handling fee plus any reversal financial transaction charges.

Please note that it can take a minimum of 30 days for refund reversal payments to be processed.

In the unlikely event that your product is damaged, faulty or incorrect please contact us within 7 days from the received delivery date.

If 7 days have passed since your product was delivered without acknowledged notification to us, then we unfortunately cannot process the claim.

Please note that in order to resolve the issue it will be mandatory for you to supply your order number as well as images of the packaging and product for a speedy resolution.

Definitions. For purposes of the Agreement:

“Terms” means these terms, consisting of:

1. these customer relationship terms; and
2. any other relevant specific terms, policies, disclaimers, rules and notices agreed between the parties, (including any that may be applicable to a specific section or module of this website or any specific Goods or Services);

Interpretation. A word defined or assigned a meaning in the Agreement will start with a capital letter.

Each Customer represents and warrants that Customer (and any person who places an Order on Compoundsquid.com):

1. is old enough under applicable law to enter into the Agreement;
2. is legally capable of concluding any transaction;
3. possesses the legal right, full power, and authority to enter into the Agreement;
4. is authorized to use the password required for any account; and
5. will submit true, accurate and correct information to Compoundsquid.com and this website.

If Customer is younger than 18 years of age, Customer warrants that Customer has the consent of its legal guardian to enter into the Agreement or that Customer has obtained legal status in another manner.

Ownership. Except as provided to the contrary in the Agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are the sole property of or will vest in Compoundsquid.com or a third party licensor. All moral rights are reserved.

Trademarks. Compoundsquid.com’s logo and sub-logos, marks, and trade names are the trademarks of Compoundsquid.com and no person may use them without permission. Any other trademark or trade name that may appear on this website or other marketing material of Compoundsquid.com is the property of its respective owner.

Restrictions. Except as expressly permitted under the Agreement, this website may not be:

1. modified, distributed, or used to make derivative works;
2. rented, leased, loaned, sold or assigned;
3. de-compiled, reverse engineered, or copied; or
4. reproduced, transferred, or distributed.

Prosecution. All violations of proprietary rights or the Agreement will be prosecuted to the fullest extent permissible under applicable law.

Discontinue this website, the goods, or services. The Agreement will automatically terminate if Compoundsquid.com discontinues this website, Goods or Services.

Breach. If a Customer:

1. commits a breach of the Agreement;
2. repeatedly infringes the copyrights or other rights of others;
3. fails to pay any amount due and fails to remedy the breach within 2 calendar days of having been digitally messaged, called on or in writing to do so;
4. effects or attempts to effect a compromise or composition with its creditors; or
5. is provisionally or finally liquidated or placed under judicial management;

Customer agrees that Compoundsquid.com may, to the extent permitted by applicable law and without prejudice to its rights in the Agreement or in law, deactivate or delete the Customer’s account, terminate access to or use of the website, claim specific performance of the Agreement, or cancel the Agreement immediately on written notice and claim damages from Customer (including, any claim for any Fees already due).

Effects of termination. On the deactivation or deletion of a Customer’s account, the Agreement will terminate and access rights will immediately cease to exist. On termination, cancellation or expiry of any Order all amounts due to Compoundsquid.com for Services rendered or Goods ordered prior to termination will become due and payable even if Compoundsquid.com has not invoiced them. Customer may not withhold the amounts for any reason, unless the arbitrator directs otherwise. The termination, cancellation, or expiry of an Order will not affect the enforce-ability of the terms that are intended to operate after expiry or termination.