FAQ
Accordion Content
We currently only ship to the US but are looking to open up to other regions in the near future.
If you are interested in purchasing products from our store to an area we do not currently ship to, then please contact us with your request and we will see how our marketing team can accommodate your region in the future.
We will provide you with the courier and tracking id link when your order ships out.
We offer delivery services to PO boxes, but only within the United States.
If you choose this delivery option, your package will most likely be shipped using FedEx SmartPost, USPS, or UPS Mail Innovations.
While we can deliver to PO boxes, we recommend using a home or business address for your orders whenever possible.
Orders above $150 will be offered free shipping.
Our shipping providers currently do not support orders bound for British military installations: BFPO (British Forces Post Office).
In such cases, we advise asking customers to provide another shipping address.
Delivery to APO (Army Post Office) in the US is now supported.
Our payments are processed in United States Dollars.
Please be mindful that we only produce what you order.
The majority of our products has a size chart that should help you find what size works for you.
Therefore, please check your size using the size guide which is available on the product pages.
If your piece doesn’t fit then please refer to our refund policy.
Please refer to our refund policy.
Yes, for your acknowledgment and acceptance of our policies leading to successful order fulfillment; shipping, marketing and correspondence to you.
Please refer to our refund policy.
Please check that the email you provided in your order is correct and valid.
Verify that your email has not filtered through to your spam or junk mail folders.
If you have not received any email correspondence from us within 2-4 working days after purchasing, then please contact us.
If you don’t get any response within 48 working hours it is likely that emails are getting bounced back so please contact us using a different email address.
Before getting in touch with us, please assist us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address;
- Ask your local post office if they have your package;
- Ask your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, first contact the courier for clarity.
If the issue is not resolved then please contact us with your order number and we will investigate the issue.
If you did find a mistake in your delivery address, then please refer to our shipping policy.
