FAQ
We currently only ship to the US but are looking to open up to other regions in the near future.
If you are interested in purchasing products from our store to an area we do not currently ship to, then please contact us with your request and we will see how our marketing team can accommodate your region in the future.
We offer delivery services to PO boxes, but only within the United States.
If you choose this delivery option, your package will most likely be shipped using FedEx SmartPost, USPS, or UPS Mail Innovations.
While we can deliver to PO boxes, we recommend using a home or business address for your orders whenever possible.
Our shipping providers currently do not support orders bound for British military installations: BFPO (British Forces Post Office).
In such cases, we advise asking customers to provide another shipping address.
Delivery to APO (Army Post Office) in the US is now supported.
Please be mindful that we only produce what you order.
The majority of our products has a size chart that should help you find what size works for you.
Therefore, please check your size using the size guide which is available on the product pages.
If your piece doesn’t fit then please refer to our refund policy.
Yes, for your acknowledgment and acceptance of our policies leading to successful order fulfillment; shipping, marketing and correspondence to you.
Please check that the email you provided in your order is correct and valid.
Verify that your email has not filtered through to your spam or junk mail folders.
If you have not received any email correspondence from us within 2-4 working days after purchasing, then please contact us.
If you don’t get any response within 48 working hours it is likely that emails are getting bounced back so please contact us using a different email address.
Before getting in touch with us, please assist us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address;
- Ask your local post office if they have your package;
- Ask your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, first contact the courier for clarity.
If the issue is not resolved then please contact us with your order number and we will investigate the issue.
If you did find a mistake in your delivery address, then please refer to our shipping policy.
Definitions. For purposes of the Agreement:
“Terms” means these terms, consisting of:
- these customer relationship terms; and
- any other relevant specific terms, policies, disclaimers, rules and notices agreed between the parties, (including any that may be applicable to a specific section or module of this website or any specific Goods or Services);
Interpretation. A word defined or assigned a meaning in the Agreement will start with a capital letter.
These Terms are the general terms of the relationship between Compoundsquid.com and Customer.
These Terms cover the use of this website, including any other marketing material of Compoundsquid.com.
Each Customer represents and warrants that Customer (and any person who places an Order on Compoundsquid.com):
- is old enough under applicable law to enter into the Agreement;
- is legally capable of concluding any transaction;
- possesses the legal right, full power, and authority to enter into the Agreement;
- is authorized to use the password required for any account; and
- will submit true, accurate and correct information to Compoundsquid.com and this website.
If Customer is younger than 18 years of age, Customer warrants that Customer has the consent of its legal guardian to enter into the Agreement or that Customer has obtained legal status in another manner.
Ownership. Except as provided to the contrary in the Agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are the sole property of or will vest in Compoundsquid.com or a third party licensor. All moral rights are reserved.
Trademarks. Compoundsquid.com’s logo and sub-logos, marks, and trade names are the trademarks of Compoundsquid.com and no person may use them without permission. Any other trademark or trade name that may appear on this website or other marketing material of Compoundsquid.com is the property of its respective owner.
Restrictions. Except as expressly permitted under the Agreement, this website may not be:
- modified, distributed, or used to make derivative works;
- rented, leased, loaned, sold or assigned;
- de-compiled, reverse engineered, or copied; or
- reproduced, transferred, or distributed.
Prosecution. All violations of proprietary rights or the Agreement will be prosecuted to the fullest extent permissible under applicable law.
Discontinue this website, the goods, or services. The Agreement will automatically terminate if Compoundsquid.com discontinues this website, Goods or Services.
Breach. If a Customer:
- commits a breach of the Agreement;
- repeatedly infringes the copyrights or other rights of others;
- fails to pay any amount due and fails to remedy the breach within 2 calendar days of having been digitally messaged, called on or in writing to do so;
- effects or attempts to effect a compromise or composition with its creditors; or
- is provisionally or finally liquidated or placed under judicial management;
Customer agrees that Compoundsquid.com may, to the extent permitted by applicable law and without prejudice to its rights in the Agreement or in law, deactivate or delete the Customer’s account, terminate access to or use of the website, claim specific performance of the Agreement, or cancel the Agreement immediately on written notice and claim damages from Customer (including, any claim for any Fees already due).
Effects of termination. On the deactivation or deletion of a Customer’s account, the Agreement will terminate and access rights will immediately cease to exist. On termination, cancellation or expiry of any Order all amounts due to Compoundsquid.com for Services rendered or Goods ordered prior to termination will become due and payable even if Compoundsquid.com has not invoiced them. Customer may not withhold the amounts for any reason, unless the arbitrator directs otherwise. The termination, cancellation, or expiry of an Order will not affect the enforce-ability of the terms that are intended to operate after expiry or termination.
